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Objectives

• Understand the importance of Service Management as a Practice
• Lead discussions on Service Operation
• Understand Service Operation Principles and Processes
• Carry out common Service Operation activities
• Organize Service Operation effectively
• Recognize Service Operation functions and technology-related activities
• Understand how to implement Service Operation
• Understand and analyze challenges, Critical Success Factors and risks related to Service Operation

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Course delivered by TMMS Solutions Private Limited (Under the following brand names)

• Consultants Factory
• ilmil

Accredited course by Peoplecert.

The exam format is as follows:

• Multiple choice examination questions
• Eight questions per paper
• 28 marks required to pass (out of 40 available) – 70%
• 90 minutes’ duration
• Closed book.

Course Content